Frequently Asked Questions

Below are the top FAQs for the Board. Have a different question? Search the FAQs by keyword or filter by topic. If you still haven't found your answer, contact the Board's Consumer Information Unit for assistance.

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Frequently Asked Questions

BreEze

How do I change my address of record or email address?

An address or email change must be completed online through the BreEZe system. You will need to sign into the system and follow the instructions to submit an address/email change.

NOTE: If you are renewing at the same time you want to change an address/email, please be sure to change your address/email before renewing your license.

I want to update my physician survey

To update your physician survey information, first create a BreEZe user account and login. Then select the survey from the Choose Application dropdown box under Manage your license information heading.

The next button is greyed out

Some addresses did not convert well to BreEZe and if the Next button is greyed out when reviewing the Address Detail Summary, please call the MBC Help Desk for assistance, Monday - Friday, 7:00 am - 5:00 pm PST at 916-263-2205.

The system is indicating I cannot renew online

You cannot renew before you receive your paper renewal by mail. If you have received your paper renewal and still cannot renew, please call the Medical Board of California Help Desk for assistance, Monday - Friday, 7:00 am - 5:00 pm PST at 916-263-2205.

My application status says pending

With BreEZe, the only display for status currently is PENDING. For further details on what documents need to be submitted, or for the current status of your application, you must contact your Licensing Analyst. If you do not know who this is, send your full name and whether you are a US/Canadian or International graduate to webmaster@mbc.ca.gov. The email will be forwarded to your Licensing Analyst to contact you.

I want to renew my PTAL (Postgraduate Training Authorization Letter)

This is currently not available online in BreEZe. You must contact your Licensing Analyst for assistance. If you do not know who this is, send your full name to the webmaster@mbc.ca.gov. The email will be forwarded to your Licensing Analyst to contact you.

Online Technical Support

For online technical support please call the Medical Board of California Help Desk, Monday - Friday, 7:00 am - 5:00 pm PST at 916-263-2205 (closed for state holidays).

My previous user account and password will not allow me to login

Your old OLPL (Online Professional Licensing) account and password were not migrated to BreEZe. Please create a new user account and password in order to use the BreEZe system.